People don't think it's important to report every scam call they receive.
Unfortunately, most people don't think it's important to report every scam call they receive. Data from FTC, the main agency for collecting scam reports in the U.S. shows that there is a huge gap between the number of people who have been scammed and the number of reports on such scams.
Statistics show people don't know where to report.
In reality, most victims are willing to share their experiences of being scammed with friends, family members, and even online. However, an aviva Fraud report indicates that almost half (46%) of those who received a communication that they suspected to be a financial scam did not report it, mainly because 41% of them did not know whom to report it to. That leads to a direct result that in 2020, FTC only received 2.2 million fraudulent reports from consumers.
If people clearly know where to report, what other factors would prevent them from participating in reporting scams? From user interviews with five people, I concluded the following:
1. Incentives. People think reporting scams is a waste of time because they aren't sure if it really helps.
2. Time-consuming. People don't want to spend too much time reporting scam calls and need a quick easy way. 3. Friendly reminder. People are likely to forget to report after hanging up and need to be reminded.
